Difficult Buyer! 
A buyer (magic_offer) on eBay is really trying our patience. This guy’s rude, impatient, & a challenge to communicate with!
He bought a Girard-Perregaux Vermeil Watch from us on September 13. We shipped it out on September 17 & stored all shipping receipts as proof. He made repetitive calls at 3:00 am asking why his watch hasn’t been delivered yet. He paid for Registered Mail, not Express Mail shipping, so he ought to have been aware that it takes 3-4 weeks to deliver!
Later on, he demanded for a refund & threatened to leave negative feedback for us if we don’t. We wanted to keep our eBay feedback profile flawless, so we sent him his refund. Then, he left negative feedback for us, anyway. Fortunately, eBay removed it from our profile.
All other watches that were shipped together with his have been received by their respective buyers. I also wrote to USPS Customer Service & they have confirmed that the buyer has already received the item!
As a result, he has the watch & he has the money.
I wrote an email to the buyer informing him that I am certain that he has the watch & money. I also forwarded the USPS agent’s email confirmation as proof. I requested that he return the watch to us. After a few days, he insisted that he would send back the payment to us & he did.
So, after all the chaos, the buyer got his watch & we, the seller, got the payment. We would have gotten the same ending without much waste of time, effort & emotion if the buyer had only been more pleasant, patient & trusting.
Anyway, just so you won’t have to go through what we did. Here’s some advice:
- Always keep all shipping receipts on file!
- In case of delayed shipment, never send a refund to a buyer if he threatens you with negative feedback!
- Instead, have him open a Dispute.
- Paypal will put a temporary hold on the amount involved until the buyer confirms that he has received the item.
- If the buyer fails to confirm his receipt of the item, the seller still gets the money back after a period of time so long as a valid proof of shipment is attached to the Dispute.
- If the buyer leaves a negative while a Dispute is running, eBay will remove it from your profile because it’s counted as Feedback Abuse.
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