Never experiment with a watch unless you are a watchmaker. Curiousity killed the watch! When unsure about setting features, please contact us!
We do our best to describe our watches as accurately as possible! That is why every watch we sell is described visually & literally with close-up photos & text notations/specifications. We absolutely do not make up false descriptions & we do not hide imperfections (by editing pictures) just to sell an item.
We pack & ship our watches securely but there are times when couriers are careless with packages. Accidents may happen!
You may return the watch for repair & we'll ship back to you free of charge
You may return the watch for exchange with another watch of equal value
You may return the watch for a refund. Refunds include only the price of the item - shipping fee is non-refundable.
You may request for a partial refund. If you know a good watchmaker, we'll refund you the service fee for minor issues like loose hands, links or crown
We advise customers to return items through your local Post Office. Specify with your Postal Clerk that you will be shipping through Express Mail International Service or Registered Mail International Service, which are secure, trackable & affordable international shipping.
We are ready & willing to resolve any issues that may arise. Unlike other dealers on the internet, we provide extended services when needed. We do not run away or ignore messages once we sense something is wrong. We do our best to arrive at a solution that is agreeable to both parties involved!