Return Policy

Big Ben Watches guarantees that all watches are shipped from the Philippines in good working condition, as described in their respective pages.

We try our best to describe our watches as accurately as possible! We do not make up any false descriptions just to sell an item nor do we edit pictures to hide defects.

However, watches that are shipped out to countries with careless couriers may suffer damages, despite of our secure packing system.

If this happens, the customer may return the item with the following options in mind:

• We will ship the watch back fixed, FREE OF charge,
• or We sill send a full refund.

We encourage customers to send back items through Express Mail Service or Registered Mail (available at your local post office) for secure & affordable international shipping.